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Privacy Policy

This privacy policy sets out how Hooksgreen Herbs Ltd uses and protects any information that you give Hooksgreen Herbs Ltd when you use this website.

Hooksgreen Herbs Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Hooksgreen Herbs Ltd reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms. Hooksgreen Herbs Ltd may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.

This policy is effective from May 2018. By continuing to use the Website you agree to be bound by these Terms as amended.

What we collect
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page, request one of our newsletters or further information on a specific department. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

We may collect the following information:
• Name and job title;
• Company or organisation;
• Contact information, including email address and telephone number(s);
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and/or offers; and
• Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.

What we do with the information we gather
We require this information for the purpose of:
• Internal record keeping;
• Contacting you for market research purposes. We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way, please email sales@hooksgreenherbs.com. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.

Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third Party Cookies are used on Our Site for improving your user experience, for embedding YouTube videos and for advertising.  These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 

The following first party Cookies may be placed on your computer or device: fornax_anonymousId, __utmt,__utmb,__utmc, __utma, __utmz, beacon_vis, beacon_ratr, beacon_ref, beacon_lnd, beacon_typ, beacon_id, beacon_reftyp, beacon_vid, STORE_VISITOR, SHOP_SESSION_TOKEN, _ga, ACCEPT_COOKIE_USAGE. These cookies are used for analytics and marketing reasons, including to improve the experience of using our site by analysing behaviour patterns.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of Hooksgreen Herbs Ltd may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.

We may use your personal information to send you promotional information about Hooksgreen Herbs Ltd and other information related to our industry.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Hooksgreen Herbs Ltd, Hooksgreen Farm, Oulton Heath Stone Staffs, ST158TN.

If you believe that any information we are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please write to Thomas Dickson, Data Controller as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to Thomas Dickson, Director at sales@hooksgreenherbs.com. We aim to respond in a reasonable time (normally 24 hours). Our Data Controller will manage your complaint and will give you additional information about how it will be handled.

You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk.